When buying something through SETSALE, we do not manage your order as it is passed onto the retailer. This means that if you come across any issues you need to go directly to the retailer. The retailer’s return policies may vary by item and brand.

How do I do this?

You can find information about how to contact the retailer by heading to their official website that you purchased the item through. This will provide ways of getting in contact with their team to resolve any issues. Alternatively, head to your emails to find your order confirmation email from the retailer, there should be a way to get in contact here.

For example, if you made an order for a Paul Smith jumper from John Lewis, you would head to John Lewis online and get in contact via the customer care section of the retailer’s website to resolve your issue.